Overview
Have you ever heard the expression 'kill them with kindness' before? Today, apply it to anyone who gets on the wrong side of your temper. Instead of force-feeding them a piece of your mind and then marching off in a huff, connect with them. Smile at them. Find out what they're really trying to say -- and then address the content of their remarks. By showing them so much respect, you'll effectively point out to them that they were not doing the same for you.