Overview
In a negotiation today, try to take the other person more seriously than you usually do. This person's gentle demeanor has led you to believe that he or she is something of a pushover. But has it ever occurred to you that there is an iron fist inside that velvet glove? Take everyone seriously, and make sure you know whom you're dealing with. Today you would be wise to treat everyone respectfully -- even people who seem frivolous or foolish.
