Overview
There's no need to keep worrying about a conversation that you need to have today -- all you need to do is look the other person right square in the eyes, and everything will be fine. Your image matters, and you need to be mindful of how you come across to the other person. You need to look calm, confident and correct. What you say isn't nearly as important as how you say it, so spend more time preparing your demeanor, and make sure you are dressed appropriately.