Overview
Keeping a tight lid on your emotions might not be possible today, but you do need to at least control your temper. Don't fly off the handle when someone says something annoying or accusatory -- take a deep breath, count to ten (or twenty if you have to), and be the bigger person. You need to find a way to let this person know how you feel that isn't combative or insulting. You have the manners of a diplomat -- when you give yourself time to dig them up.
