Overview
Overreaction could be a factor in your day, and you have to be prepared for someone's unexpected emotional outbursts. And keep in mind, that outburst could come from you! You can't anticipate how things will go today, so don't waste time worrying about it -- you will only end up stressing yourself out. The better strategy is to just carry on as you normally would and deal with stuff as it comes. Being confident that you can put out fires is better than trying to predict them.
