I often feel like I don't know the right thing to say. I'll be desperate to find the right words, but in a tough situation, I just don't know what to say to make a person feel better. I often find myself switching the topic of the conversation -- so quickly that I've changed it before I realize what I've done.
I've been trying to come up with some tips to help me figure out what to say. This is what I've figured out so far:
1. Try to identify the real problem. It's quite common for people (like me) to be upset about something, but then to pretend that they're really upset about something else. Often, when a person's reaction seems disproporationate to the purported cause, you can figure out what the real problem is, if you try. Once, the Big Girl came crying to me and said, "Everyone pays more attention to the Little Girl than to me!" I had a rare moment of wisdom enough to bite back my first responses: "You know that's not true," or "Didn't I just play ten game of BlinkRead More »from 8 tips for finding the right thing to say in a difficult situation.