Food
Tuesday, February 9, 2010
How do you handle bad restaurant service?
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The Feeding Frenzy blog today is about dining horror stories. Blogger Jeanne Besser writes:
On our regular “Friday dinner out” my family decided to try an
Italian restaurant near our home. We had noticed this place for a
while, but it never seemed all that busy…always a disconcerting sign.
After passing by it for almost a year, we decided it was time to take
the plunge.
Immediately there were signs that this was not going to be a
successful outing. Even though we ordered substantial entrees, the
waiter kept pushing appetizers so “we wouldn’t have to wait so long for
food.” When he finally brought a basket with squares of a bread-like
substance, a cross between a foccaccia and a biscuit, our teeth
couldn’t penetrate its surface. I turned my piece over and saw the
bottom was burned to a crisp. Several other pieces were marked by the
same “sign of the char.” As a lark, we decided to leave the bread,
blackened side up, to see what the waiter would say.
Read the full posting
Related: waiters, restaurants, restaurant food, customer service, atlanta
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Posted by Laura Tue Apr 29, 2008 4:26pm PDT
Honestly, if that was me and my food hadn't arrived yet, I'd take my wallet and leave.
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Posted by Tina D Wed Apr 30, 2008 7:57am PDT
I WOULD HAVE ASKED FOR A NEW BATCH OF BREAD THAT WAS NOT BURNT, IF THAT DID NOT WORK, I PROBABLY WOULD JUST LET IT SLIDE AND ORDER, BUT WOULD NOT EVER COME BACK. THE BREAD MAY HAVE JUST BEEN AN ACCIDENT.
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Posted by Joseph Wed Apr 30, 2008 8:59am PDT
I think you should call service problems to someones attention.
Restaurants do not want to lose you business over one mistake or
bad employee. I would just tell them that the bread was not acceptable
and allow them to fix things if they did nothing I would not go to that
place again or recommend it.I have worked as a server and had the chef
give me substandard food. I have had to leave the kitchen with it
count to ten and bring it back. I never gave the food to my diners
but I had to "try" so the chef did not have to write something off.
All service problems are not the servers fault and customers should not attack
but allow for an explanation and if it is determined it is not a server
issue then they should still be tipped and the manager should be told
that the kitchen was sub standard
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Posted by jaime Thu May 8, 2008 5:51am PDT
Don't leave a tip. I've been a server and I could always tell when I was not in the right mood. My tips were down. Servers should not be pushy nor should they serve food that is unedible. Tips are left for the service you receive. If you receive bad service then leave a bad tip or no tip at all.
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