- Never...EVER: Toss back the food through the window. I've had people do this to me, and let me tell you, not only do i not care if you food is fresh, i might even make sure they use the old stuff to get it out of the shelves.
- Do...: If you do have the wrong order and the line is long, pull out and go in. Say you think you have the wrong order (making sure to not be mad...smile) You'd be surprised by how many free coupons for things you'll get doing this.
- Never...EVER: Say "this happens all the time when i come through." Our thought on the inside "if it happens all the time...why do you keep coming back?" So we know your lying already trying to get something for free. Too bad you just lost that.
- Do...: If you do happen to have it happen a bit more to you then you'd like. Come inside...there is a 97% chance you will always get the right food. That's not to say you won't fall in the 3%.
- Never...EVER: Tell the order taker that the others cars were served faster. (if the place has a double drive-thru or not) They are not just taking orders, they have to take the money, sometimes even get the food ready and hand it out. So they are not trying to forget you, it's just not that easy doing 5 to 6 jobs all at once. They are trying to get you taken care of.
- Do...: If it is taking a long time...come inside. I once had a customer tell me there was 4 car in line, and he came in and left by the time the 3 car was just pulling up to order. Or if you fell like waiting make sure you know exactly what you want when they do help you, more often then not people will wait like 2 to 3 minutes and when the order taker is ready they haven't even looked at the menu yet...so they have to wait even longer to get everything.
- Never...EVER: Not pull forward if they ask you to so they can help the people behind you. If they are waiting on your food, but the person behind you has there order ready...just pull forward. When you don't not only do you hold up the line, but at my place we will just run the orders around you. Then all the other people in line usually honk at you when the get out of line. Plus it's a rule at my store that you get your food last now. So just pull forward.
- Do...: Pull forward with a smile. Even if it takes 5 minutes for them to get you your food. Think they know how long you've been waiting..and if you smile and say "oh it's ok you guy's are busy" Boom...there's free coupons. I usually give out 3 to 4 coupons if they smile and treat me good when i run the food out. The person running you out your food already thinks your going to yell so surprise them, and they will make it worth your while.
- Never...EVER: Tell us how long you've been waiting. Chances are your lying and we know it. We have timers on the inside that tell use so don't try making something up to get free food. There is no DO on this one...just Don't do this.
- Do...: If you come through a lot, try to get to know them. We always treat the regulars 10x better then everyone else. Plus they get the freshest and best quality. Plus you never know, you might just make a new friend.
- Do...: Call the hotline and tell them how good a store is doing if you have good service. The hotline contacts the store and lets them know. The manager lets his crew know, and they get bonuses, so they are more likely to treat every customer good, to try to get more. More calls, better service.
- Never...EVER: Tell them you are missing an item when you are not. We will ask for the bag back..and if you think your clever by taking it out of the bag first, we know what we put in the bag, and we will get your plate number. And if you try it again...you'll be getting a call. Plus at my store we may even come out to your car to "double check the bag". Odds are the customer says forget it, and then we know you were lying. No one drives off if they are not lying.
- Never...EVER: Ask for a only water. Most stores will tell you "sorry we don't just give out waters, you must order something too." If you want water that bad come inside, it's 10 cents, some places it's free.
- Do...: Have your money ready, try not to go digging through you car to find a penny if your short. We don't care about a penny, just give us what you got as long as it is within 5 or so cents. That's not to say every place will be nice like that. Some places will penny you if your short.
- Lastly...Pick a place that is not busy, or try not to come during peak periods. Your food will be fast, but the quality is through the gutter. And sometimes it's just smarter to come in.
Food
Wednesday, December 2, 2009
User post: The 15 Dos and Don'ts of Fast-Food Drive-Thru
user
We all like to eat fast food once and awhile, and it's
defiantly not a bad idea to stop to get a quick something, but
there are just some things you don't do when you are at your
place of choice. Then again there are some things you want to
do, to ensure not only great product but maybe even something free
too! All the following are if your coming through a fast food
Drive-thru.
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Posted by Fri Jul 3, 2009 8:48am PDT
Report AbuseBeing treated with disrespect because you work in a fast food place or store or anywhere is the norm for those type of jobs---people assuming that these jobs takes NO brains aren't realizing one thing--no workers, no fast food or whatever---fast food USUALLY means high school kids, retirees and people who took the first job available to bring in income---the bad service that sometimes happens isn't always the customers fault--sometimes it is also the manager\shift manager to be more assertive or better trained about getting their employees to do their job. Sometimes the employee is too interested inflirting with another employee or talking to someone else to pay attention to what they should be doing. Sometimes a worker is paying their way through college or night courses---fast food restaurants are more willing to have a flexible schedule with most of their employees--at least the McDonald's and KFC here does--NOT BK--they themselves can't be bothered to be flexible or polite--in this town, most residents complain about how impolite or rude the workers are--they stay in business because there are alot of people in town that hate McD"s
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Posted by Sat Jul 18, 2009 3:34pm PDT
Report AbuseI disagreed with most of your rules, and since no one has tackled #7, I will.
You see, your company designed the drive thru as a queue. There's a reason it's a queue - because the first person getting served is the first person to leave. Going out and serving the rest of the queue before them so that others honk at them is just going to piss them off. In fact, if you did that to me I would continue to stay put until my order was finished.
You can ask them nicely, throw in something extra, but if they get out of line remember that they are doing you a favor. You're not entitled to it, and an apology for asking them to get out of line is in order, either that, or redesign your parking lots not to force people into a queue.
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