Around the time that my mother had a string of worrisome medical complications and the doctor told her she was a hypochondriac and to please obsess less, she was very flippant about a pretty serious event in my own life that potentially had some big health ramifications. Fortunately for both of us, our health remained in tact and we could support each other in finding a new doctor, STAT.
I thought of that doctor with the terrible bedside manner when I read this article by a psychiatrist, in part on how doctors should be trained in patient etiquette. The author doesn't ask for doctors to be perfect, even saying he gets that they may be "tired, preoccupied or not that interested in me as a person." Regardless, he says there should be an expectation of common courtesy and respect offered to patients, particularly those in hospitals.
He proposes a six-step checklist that seems intuitive, but I imagine many doctors skip past in an effort to move quickly, hone in on the issue, or (as my mom and I saw) what they may think is a ridiculous concern. His steps for being a not-perfect but "good enough" doctor when meeting a hospitalized patient are:
Ask permission to enter the room; wait for an answer.
Introduce yourself; show your ID badge.
Shake hands.
Sit down. Smile if appropriate.
Explain your role on the health care team.
Ask how the patient feels about being in the hospital.Making the move from my old doctor to a new one was one of the best things I could have ever done for my physical and mental health. I'm not only confident in my current doc's medical knowledge, but that I can go to her with just about any health issue and get compassionate, straightforward feedback. Her attitude and social skills show me at every annual exam exactly how poor of a fit the former doctor was, at least for me.
Does your doctor extend this kind of courtesy with you? Does your doctor validate or criticize your concerns? And would you say he or she is "good enough" or in need of some basic etiquette lessons after all that medical schooling?
[photo credit: Getty Images]
