There is no fury like a momblogger fury

Yeah Mommy blogs!

Blogs have power. I run my own business and when a person who I thought was my friend stole my photography packages from my site, I posted how angry I was about it on my myspace page. I got nasty and posted the all the ugly about her. The feedback was huge. Needless to say, I contracted more weddings because of it. I didn't expect that, but it made me feel better.

Horriblemom, you raise an excellent point! It is a little wild to think of the power of community through mom blogs. However, I'd like to think this is not about putting a company out of business. It's more about having them change their business practices so that they are actually serving their partrons.

I'm guessing this particular restaurant thinks it is or aspires to be more high-end than it really is. But even high-end restaurants in the area are very, very welcoming to children...even the youngest ones who could wreak the most havoc on a dining experience.

Let's see the link to your American Girl rant! I'd love to read it.

Actually my experience is just the opposite. I was having trouble with g diapers and leaks and within 24 hours of posting on my disappointment with myself for going back to disposable the CEO responded with a lovely comment. He offered a number of options including his wife's cell phone number. I declined to call her personally as I'm sure she has better things to do, but I was so impressed by the response.

I also had a local mom/blogger that sells them contact me and offer to help troubleshoot the problem. It was amazing. Staying positive with your remarks (I didn't complain about the product just my inability to make it work for me) gets you a long way in life. That's true for blogging and everywhere else.

I totally understand, I've been feeling like my hands are tied with a situation that I'm invovled with (my company has been counterfieted and the company is making alot of money and does'nt want to pay me, we can do it legla way but that takes cash that I don't have at this time),I would love to blog about it and uncover the company, as well they should be, I'll update you all later..

I have to say - I work in a retail environment, and there is no way - NO WAY- I could see any of our employees acting that way. You have to cater to the customers if you want to keep them.

Blogging is a very powerful tool......however as an ex customer service rep for a huge credit card company...I can tell you this....continue to blog...but sitting down to write a letter to the office of the president of whatever company you are having issues with, then the BBB, along with a letter to whatever federal agency governs them...BECOMES A REAL NIGHTMARE TO THAT COMPANY. I had a rep show up at my house at 11pm on a Saturday night to install cable....he was obviously late. I went on a letter writing campaign and I think he got fired, we got several letters and phone calls apologizing and free cable for 6 months with more channels than we even knew were on TV.

Though it may not be my ideal situation to serve a table full of kids, I'm not going to turn them away. Service is service regardless of who you are serving.

-Rita

I write a blog as well, and yes.. I tell things as they are ESPECIALLY when it comes to restaurants, and the places we go with out meet up groups. I will definitely talk about the bad experiences, as well as the good. I also am sure to send an email to the corporate offices with a link to my blog article. I have gotten several apologies or thank you's depending on the situation. Most times, I've noticed a change in future visits. The biggest one so far is when one of my daughters was able to get out of the day care facility at my gym without the care providers even knowing...

I think given the right situation and circumstance blogs are the best tool to get noticed! I wonder how it turned out with that restaurant?

I think blogging about bad customer service will work in the long run. The reason being, you can reach more people on the web. You might reach a person you probabl wouldn't have met outside the cyber world that may have shared the same experience. Also if you send a complaint to the BBB that seems to help I got a case solved that way against the apartment prperty manger that way. So I say if you have an issue with bad customer service especially day cares blog till you cnt blog any more

I ranted against American Girl on my blog this time last year and the backlash was completely overwhelming--I attracted hundreds of haters, the story ended up all over the web, and American Girl ended up officially changing the policy that had led to my daughter's bad experience.
That said, I was uncomfortable with how much power it ended up having. It's scary to think of the power we have to destroy something--should one disgruntled customer really have the ability to ruin a business? It's hard to imagine any business pleasing every customer, every time.

Hopefully these places lose business and money! Mom's are not people you wanna mess with ever!!

Here's the link to my Mimi Maternity letter:
http://blog.rookiemoms.com/open-letter-to-mimi-maternity/

Whitney wrote an open letter to Mimi Maternity that garnered a lot of reader empathy... but no change from the bizitches in charge.

I think it's great that moms finally have power. I can remember when moms weren't listened to. In fact, it still happens today. The Internet has changed the impact that moms have on our culture, and I, for one, am very happy to see the change. More power to Jill and every other mother who speaks her mind and stands up for what she doesn't like.

You would think that retailers would be aware of bloggers and sites like yelp...Kudos to Jill for posting this about a place that so clearly deserves a thumbs down!

Right on! I want to spend my money on places that appreciate and cater to families. I check out mamasource.com for other moms' business reviews near me.

It is remarkable, very useful piece