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There are two main business challenges while dealing with customer care. One is increasing customer satisfaction, and the other is reducing costs. Most companies have resorted to self-service in customer care to tackle these challenges. Customers also have the option of finding solutions to their…
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I got an email from Customer Care today stating that they had addressed my concern. I was hoping that they took down the the plagiarized post, but turns out, that is not the case. At least not yet. So the user who claimed my work as her own still gets to do for the moment.
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