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Oh, you bet they are.
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Now that credit flows less freely, and customers are struggling to pay off debt in a tough economy while Congress has taken a tougher stance with credit card companies, the companies are mining the data available to them about how and where we spend. Then, as this fascinating New York Times Magazine story shows, they are using some very basic psychology training to figure out what it all means when dealing with customers one on one. Read More »- Let’s talk: Comment (31) | Blog
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