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    Office Etiquette Essentials

    How to stop bad manners from ruining your relationships at work
    By Sara Eckel

    Taken individually these infractions seem minor: You forget to put your cellphone on vibrate, and suddenly "Disco Inferno" is blaring through the conference room. You order a pastrami sandwich for lunch, unaware that a cubicle wall away your co-workers are gagging from the smell. You let your eyes swerve to your computer screen while a junior associate tells you about her relationship problems.



    Click Here to See A Full List of Office Etiquette Essentials

    While these might seem like small slips, they can create deep resentments between co-workers. "It's like a marriage. It's the little things that get under your skin and mount up after awhile," says Jacqueline Whitmore, founder of EtiquetteExpert.com and author of Business Class.

    Christine Pearson, professor of management at Thunderbird School of Global Management in Glendale, Ariz. and coauthor of The Cost of Bad Behavior, says 96% of Americans report experiencing rudeness at work, and 48% say they are treated uncivilly at least once a week.

    This kind of manners meltdown can have a direct effect on the bottom line. According to surveys conducted by Pearson and her colleagues, 48% of poorly treated employees have intentionally decreased their productivity and 12% say the boorish behavior compelled them to quit. Workplace rudeness costs employers an average of $50,000 per worker. "There are very high costs associated with even seemingly inconsequential inconsiderate words and actions," adds Pearson.

    The good news, however, is that most of us don't intend to offend, says Peter Post, a director at the Emily Post Institute and author of The Etiquette Advantage in Business. "The vast majority of employees don't want to be rude to their co-workers. They want to be liked," says Post.

    The problem, he says, comes when people fail to examine their behavior from other people's perspectives. The account executive who can easily tune out her co-workers' conversations might not realize that her own voice carries across three departments. Meanwhile, she's infuriated each time she goes into the kitchen and sees the IT director's dirty dishes--does he think she's his mother? He does not, says Post. "He's just thinking, 'I'll get to them in a little while, because that's how my brain works.' You have two competing ideas of what is proper behavior," says Post.

    Keep Reading: More on Office Etiquette Essentials at ForbesWoman.com

    How To Annoy Your Co-workers Without Really Trying
    Good business etiquette doesn't mean formality. It's all about steering clear of bad manners. Taken individually, the following office infractions seem minor. Put them together and they're a recipe for ruining your relationships at work. First up is...

    1. Putting PDAs Before People
    Christine Pearson, co-author of The Cost of Bad Behavior, says that gadget-induced (that word might be offensive to some readers) absorption is the No. 1 complaint she hears from office workers around the globe. "Most people find texting and e-mailing in meetings really offensive. The irony is, most of these same people admit that they do it," she says.




    2. Eating Smelly Food

    Why should anyone mind if you have a little microwave popcorn in the afternoon? No reason--unless you're filling the office with the scent of burnt kernels every day at 3 p.m.





    3. Holding A Meeting In The Hallway

    Yes, it is lucky that you bumped into Beth because you had that question you've been meaning to ask her. But be aware that your colleagues are working--and, unlike you, aren't interested in Beth's take on last week's strategy session.



    4. Write in Text Speak
    Don't expect the client to LOL when you write CUL8R. Sarah Place, CEO of Place Trade Financial, once received a cover letter that was nearly 50% in text-shorthand. "While I am certainly hip to getting my message out in 140 characters or less, I immediately thought OMG, either this person is ill-mannered, clueless or has absolutely no desire to get an actual job," she says.

    For the complete list of ways to drive your coworkers crazy, keep reading at ForbesWoman.



    Find this helpful? Check out:
    12 Things Every Business Professional Should Know
    Time Management Tips That Actually Work
    How To Negotiate A Raise In Tough Times

     

    566 comments

    • Victoria  •  10 months ago
      My co-worker's perfume is absolutely disgusting, yet she insists in dowsing herself in it at least twice daily. However dealing with a person that smells bad is tolerable, getting a migraine that leads to nausea and vomiting is not! Before you put on perfume in the office, consider how it effects other. And there is an added bonus in it for you, you will no longer reek of cheap crappy perfume you bought for $5 on the street! It’s a win win!!
    • Lani  •  1 year 5 months ago
      Posted by Julie Tue Jan 19, 2010 11:28pm PST

      "I'll tell you what is truly offensive on the job. (1) Speaking in another language in front of a coworker who does not speak the language. How do I know they aren't talking about me?"

      Racist much? Would you also be offended if you saw a co-worker send a text message or an email? What about if you saw a co-worker using sign-language? Would you be equally as offended as if they were speaking any other language? Private conversations are private whether they're in English or not.
    • Bird  •  2 years 1 month ago
      I know this is far down the list and may not be seen... When someone says you can't wear perfume because of peoples' allergies it's because you wear WAY too much. Unless someone right near you has bad allergies to perfume, wearing a normal amount doesn't bother anyone.
      I could go on forever about rude co-workers that live in their own world. The two biggest are people getting very loud when I am working on a helpdesk trying to hear a user on the phone, and then getting nasty when I have the nerve to politely say something (their conversations are never about work). And the women that sit right near me talking very loudly about their personal and medical issues (that I would be embarrassed to tell my best friend while drunk) and making me sick to my stomach. And, of course, being nasty and ignoring me when I politely ask them to please change the subject.
      Working in an office (more than one was this way) has made me hate people.
    • Linda  •  2 years 4 months ago
      Nurses can not wear perfume. It may throw your patient into respitorary arrest. I've personally noticed respiratory distress after my preceptor visited my patient/client. She had on a very mild pleasant scent.
    • Observer  •  2 years 4 months ago
      To Julie, who is on disability from continuing back problems after surgery: first of all, I can relate because I've got back pain all the time and I know like millions of people the end result is going to be surgery some day with real mixed results, like you have had - so I really sympathize, and verging on empathize, believe me!

      However, I can also relate to the office etiquette angle, if you can call denigrating people with serious health problems bad "etiquette." More like a violation of the Americans With Disabilities Act, in my opinion!

      I had similar remarks when I had to be out for breast cancer surgery, despite my employer and HR having nearly three weeks' notice that I needed to be out for three weeks. My boss didn't want a "stranger" in my place, so they hijacked another employee who was very agreeable and enthusiastic to THEM when they asked. However, when she was sent to me for last-minute orientation to my desk and job, the day before my surgery (of course at that point you don't know yet how bad your cancer is), she allowed as to how she didn't like being "pimped out like this" to cover what she considered to be a lower-level position. When the boss passed by she was all smiles, and management thought she was great for "stepping up" this way, but she made sure I knew this assignment was an insult.

      I was so "zoned" at that point about the next day's cancer surgery and what stage I would turn out to be, I ignored her surly comments. Obviously, three years later -- and I'm fine -- I haven't forgotten her little slip in "etiquette." Believe me, I hear ya, and I wish you all the best in your recovery from some very delicate and high-stakes surgery. You deserved better from your nasty co-workers.
    • joanna  •  2 years 4 months ago
      AimeeM...smoking is a right.....
    • ERIN  •  2 years 4 months ago
      I hate to break it to you, but if someone at work tells you not to wear perfume or to wear less perfume, it is not because it is triggering someone's allergies. It's because it smells bad. That is the nicest way of saying, "Your perfume is nasty." Haven't you ever seen 'The Office' with Phylis?
    • A Yahoo! User  •  2 years 4 months ago
      I have lived in many different neighborhoods in my life. Some "really clicked"! It was a pleasure chatting and visiting and doing social things together. But that doesn't happen everywhere.....THAT'S LIFE ! Get over it...MOVE ON. AND ....If you were focussed on your work, the trivialities wouldn't be a big deal at all. Once a day, take one minute to take yourself out of the "center of your world" and look at your surroundings objectively. I guarantee you, you're not perfect! Neither am I.
    • Sarah Conard  •  2 years 4 months ago
      Wow...this article is great and all...but where are the tips?
    • AimeeM  •  2 years 4 months ago
      My idea of office etiquette is DO NOT tell me I can't wear perfume if you (the employer) hires smokers-smoker reak and the "your perfume may set off someone else's allergies doesn't fly!!! Smokers aggravate MY allergies!!!! Smoking isn't a right! If you get to smoke (even in your own home, not at work, your clothes and hair still reak of smoke and aggravate allergies) then I get to wear perfume!
    • Renee  •  2 years 4 months ago
      I have probably the most considerate co-workers. There are two individuals in my office who have allergies to fragrance, one sneezes and the other one gets terrible headaches.They are never nasty about anything and I would never want to make them suffer.We all try to be considerate of one another.It is a pleasure to be in such an environment.
    • ponderthis  •  2 years 4 months ago
      These articles are as worthless as the people about whom they are written!

      What the **** ever happened to insightful, valuable, creative, worthy Human Resources Departments?
    • Edith  •  2 years 4 months ago
      I have an officemate who is higher than my possition she's so annoyed?parranoid like what other officemate used to call her. I dont know on how i can help this person? Most of the time she keeps batting in even if she not included in the conversation she, what happened during conversation even if she not envolved the two other person conversing get mads at her ofcourse. The worst scenario is that she keeps of doing it to everybody even to our Boss, she doens't have respect to herself moreso that she doesnt respect other. Speaking of work ethics in the office, my Boss asked me to research some rules on how she can be told without being heart and would be reacting the way around. This employee and her husband come to office very regular eventhough hes not one our employee he comes in our office very open and from their there are times they treat themself as if they are in thier own home showing agrument which are none concern of the office and our officemate heard their arguments loud and clear which distruct our officemate and everybody commented on how we can correct this. My officemate starts reacting but my concern is that what/how can i do a solution to that i will not identify myself?
    • Someone  •  2 years 4 months ago
      There is a very basic rule on how to get along with others in the work place...."Treat others the way you want to be treated". Most people want to work with others who are considerate, respectful, friendly and who handle their fair share of the work. It's not that hard.
    • MARIE  •  2 years 4 months ago
      Every morning we have our meeting. I work at a car dealership, so the men in the meeting really don't care about office etiquette. I can't not tell you how many times the general manager sits there and texts. I is the most annoying thing that I have to deal with. Not only does he texts during the meeting, but we have sat there 20 mins waiting for him to start. When ever I make a comment about it, everyone looks at me like I have two heads!!!
    • Kathleen  •  2 years 4 months ago
      I work in a building of cubicles. I do not smoke or wear perfume. Both give me horrible migraines. My cube neighbor uses very strong smelling lotion daily. Why do I have to suffer and be sick every day because she chooses to stink it up with her lotion.
    • Kelli  •  2 years 4 months ago
      In regards to AimeeM. and Erins comments concerning perfume. If management has asked her to stop wearing perfume it's probably that she is wearing too much. AimeeM's perfume may not be nasty as you put it but it probably is that her perfume is too strong. Perfume is meant to be worn so that you only smell it on someone if your close to them. Think subtle. Unfortunately people wear it so that EVERYONE smells it even 3 doors down from your office. When home, try spraying the perfume in the air and walk through it. You'll end up smelling very nice but not overpowering.
    • MIMI SARASOTA  •  2 years 4 months ago
      STRONG PERFUMES - ESPECIALLY ESTE LAUDER - MAKE ME DIZZY AND
      FEEL LIKE I AM SEASICK.

      I WAS ON A PLANE ONCE AND THE SKANK IN FRONT OF ME SPRAYED HERSELF EVERY 20 MINUTES UNTIL I NEARLY FAINTED..
    • DorisD  •  2 years 4 months ago
      one of my co-workers when she wants to say something to you, she keeps right on walking, slowly but does keep moving.
      But her "favorite" part is discussing anything between customers.
      You try to dicuss anything, is "has to be" between customers. So tired
      of that!
    • asdf  •  2 years 4 months ago
      I guess picking lint out of your belly button during a boring presentation could be considered rude. I only did it once...I swear

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