How to stop bad manners from ruining your relationships at work
By Sara Eckel
Taken individually these infractions seem minor: You forget to put your cellphone on vibrate, and suddenly "Disco Inferno" is blaring through the conference room. You order a pastrami sandwich for lunch, unaware that a cubicle wall away your co-workers are gagging from the smell. You let your eyes swerve to your computer screen while a junior associate tells you about her relationship problems.
Click Here to See A Full List of Office Etiquette Essentials
While these might seem like small slips, they can create deep resentments between co-workers. "It's like a marriage. It's the little things that get under your skin and mount up after awhile," says Jacqueline Whitmore, founder of EtiquetteExpert.com and author of Business Class.
Christine Pearson, professor of management at Thunderbird School of Global Management in Glendale, Ariz. and coauthor of The Cost of Bad Behavior, says 96% of Americans report experiencing rudeness at work, and 48% say they are treated uncivilly at least once a week.
This kind of manners meltdown can have a direct effect on the bottom line. According to surveys conducted by Pearson and her colleagues, 48% of poorly treated employees have intentionally decreased their productivity and 12% say the boorish behavior compelled them to quit. Workplace rudeness costs employers an average of $50,000 per worker. "There are very high costs associated with even seemingly inconsequential inconsiderate words and actions," adds Pearson.
The good news, however, is that most of us don't intend to offend, says Peter Post, a director at the Emily Post Institute and author of The Etiquette Advantage in Business. "The vast majority of employees don't want to be rude to their co-workers. They want to be liked," says Post.
The problem, he says, comes when people fail to examine their behavior from other people's perspectives. The account executive who can easily tune out her co-workers' conversations might not realize that her own voice carries across three departments. Meanwhile, she's infuriated each time she goes into the kitchen and sees the IT director's dirty dishes--does he think she's his mother? He does not, says Post. "He's just thinking, 'I'll get to them in a little while, because that's how my brain works.' You have two competing ideas of what is proper behavior," says Post.
Keep Reading: More on Office Etiquette Essentials at ForbesWoman.com
How To Annoy Your Co-workers Without Really Trying
Good business etiquette doesn't mean formality. It's all about steering clear of bad manners. Taken individually, the following office infractions seem minor. Put them together and they're a recipe for ruining your relationships at work. First up is...
1. Putting PDAs Before People
Christine Pearson, co-author of The Cost of Bad Behavior, says that gadget-induced (that word might be offensive to some readers) absorption is the No. 1 complaint she hears from office workers around the globe. "Most people find texting and e-mailing in meetings really offensive. The irony is, most of these same people admit that they do it," she says.
2. Eating Smelly Food
Why should anyone mind if you have a little microwave popcorn in the afternoon? No reason--unless you're filling the office with the scent of burnt kernels every day at 3 p.m.
3. Holding A Meeting In The Hallway
Yes, it is lucky that you bumped into Beth because you had that question you've been meaning to ask her. But be aware that your colleagues are working--and, unlike you, aren't interested in Beth's take on last week's strategy session.
4. Write in Text Speak
Don't expect the client to LOL when you write CUL8R. Sarah Place, CEO of Place Trade Financial, once received a cover letter that was nearly 50% in text-shorthand. "While I am certainly hip to getting my message out in 140 characters or less, I immediately thought OMG, either this person is ill-mannered, clueless or has absolutely no desire to get an actual job," she says.
For the complete list of ways to drive your coworkers crazy, keep reading at ForbesWoman.
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