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    The new flexible workforce

    Getty ImagesGetty ImagesWhen I was researching my book a few years ago, I was looking for employers who were taking advantage of people's desires to build significant careers while working a flexible schedule. I highlighted companies like Axiom, a new kind of law firm that caters to lawyers who don't want traditional full-time hours (e.g. working parents, artists, or those starting businesses on the side). Axiom pitches itself to clients as an economical alternative to big law firms since it can avoid the high overhead associated with overstaffed firms. Another firm, Virtual Law Partners, has been getting some buzz lately with a similar approach.

    Now scores of companies are thinking flexible and virtual, in all kinds of fields -- from virtual assistants (check out Delegate Solutions), to corporate executives (see EPOCH). The troubled economy has been a boon to businesses like these, which can offer part-time employment to displaced workers and deliver lower cost services to clients.

    I recently spoke with Jaime Klein about Inspire Human Resources, the business she started after leaving a human resources position at American Express. Klein took a leave of absence when her twins were born and when the time came to go back to work, she realized that she wanted more flexibility than even a company she said was extremely flex-friendly would ever be able to provide. That was the beginning of Inspire Human Resources, her company which now has a team of 11 consultants who live between Boston and Washington, DC and are available to work on projects that fit their schedules.

    As soon as I got off the phone with Klein, she sent me an email with the names of over a dozen other women-founded firms, like Secretary in Israel, which offers virtual assistants, and Mavens and Moguls, a marketing and branding firm, that operate in a similar fashion. Visit these company web sites and you'll usually find a section telling the story of why the founder left behind the traditional world of her field to build something more nimble and cost-effective. A great example is this "how we operate," page on the site of Metal Creative, a virtual advertising firm, which begins with the line, "So what do you call an agency with no office space, no salaried employees, no company car, and a conference 'room' at the local Starbucks?"

    Lower costs to clients. Low overhead. Transparency. Flexibility for workers. I expect to continue running into businesses like this, and while women might be pioneers, men will no doubt want the same kinds of options. What do you think?

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    6 comments

    • k8blujay  •  2 years 6 months ago
      Now if only I could find flex work being a GIS Technician/Analyst/Specialist... :/ That would be an awesome way from me to be able to raise my kids and help with income and keep up my skills... :/
    • Marcos  •  2 years 6 months ago
      I agree with leanneclc - Once Gen Y gains more traction and start their own business or get higher up within larger organizations, we will start to see flexibility becoming more and more of a "benefit" just like health insurance or vacation time. Our generation expects flexibility in order to balance their personal and work life and we will see more of a push to have that in the future. Technology will also continue to help with that also (and hopefully Starbucks will finally provide free wifi or we will just all eventually tether our computers to our iPhones so we will be able to set up an office anywhere)
    • cali  •  2 years 6 months ago
      Hi Marci, Great post!

      Moving flex from feel-good programmatic, perk/policy to operating strategy is indeed the next step, but it is much harder because it requires a completely new way of managing life, work and businesses. As I noted in a recent Fast Company blog post http://bit.ly/lmv3w from "if" flex to "why" and "how" flex.

      The small business leaders you've highlighted understand that flexibility isn't just a nice thing to do for moms, but a way to operate productively, access talent, and save money. But, unfortunately, we have a way to go for a majority of other leaders, as we found in our 2008 CFO Perspectives on Work-Life Flexibility study http://bit.ly/9hl4m. Of the top 100 CFOs we interviewed in companies that already had a formal approach to work-life flex in place (e.g. policies and procedures), 62% said their fellow leaders view flexibility to be an informal perk or human-resources program. Only 33% said their leadership believe it is a business strategy to manage talent, resources, and work flow. In other words, even having a formal approach to flexibility in place doesn't translate into making it part of your operating model.

      Using these forward-thinking, innovative organizations as examples of success will hopefully prompt others to say, "hey, why can't we do that?" Good news is, they can.
    • Rowdygirl  •  2 years 6 months ago
      I hope her office door is closed.
    • leanneclc  •  2 years 6 months ago
      Thank you for this article and for the many resources listed in it. Like Jaime Klein, I have started my own business to have more flexibility and help others gain more flexibility at work. I think this is the way the work world is going, albeit kicking and screaming in some cases.

      Women have started it but watch out for all of Gen Y, they put life ahead of work...once they have more traction in the work world things will truly change.

      If interested in resources and case studies on flexible work and a job board for companies who flex you can check out http://www.careerlifeconnection.com
    • Marci Alboher, Working th ...  •  2 years 6 months ago
      Leannecic, thanks for sharing careerlifeconnection.com. It's exactly the kind of resource I think people are looking for right now!