You gotta love the phone company

True tales of disability humor: I am MUTE well actually my voice comes out like a whisper when my Parkinson's is acting up.
So I get this e-mail from the phone company saying this is my last chance to renew my go phone which I don't use often anyway because I am MUTE: the conversation went like this.
Me: I need to find out why there is no money on my go phone
Febbie: I am sorry I can't here you can you speak up please.
Me: No this is as good as it gets, I have a disability, sorry
Febbie: O.K. What is the number of your go phone
Me: 000 000-0000, (I actually gave her the number) but I punched in the number when I dialed in.
Febbie: I understand but I have to confirm the number.
Me: I just want to find out what happened to the $153.00 I had on my go phone.
Febbie: I need your Pin number, because your minutes have almost expired.
Me: I don't know what my pin number is
Febbie: I can give it to you but you have to give me your SIMs number off the phone.
Me: Where's that
Febbie: Its inside the phone, I'll tell you how to get it, first take the back off the phone, then take the battery out.
Me: It's a good thing I didn't call from the go phone to try and do this. OK I got the back off and the battery out. Now where is this sims thingy.
Febbie: Its in the phone its white
Me: OK I see it how do I get it out
Febbie: it just slides out, then I need you to read me the 18 digit number on the sims card.
Me: Right here I have to stop and explain that this little sims card is about the size of a thumb nail, and the number she is talking about is grey on white, I wear tri-focals and even with those I could't read the stupid number. So I say to Febbie, wait a minute I have to go get a magnifying glass.
I come back to the phone and there is this music playing. Febbie oh Febbie where are you!
Febbie: OK now read me the number
Me: I read her the number, at this point I'm get really upset which just makes the Parkinson's even worse. So I say can't you just give me the PIN number so I can sign in on line and do all this stuff.
Febbie: No you have to put more money on your go phone for us to reactivate it.
Me: Wait a minute are you telling me that the money I put on my go phone is gone, where did it go I know I did make a lot of calls I only called my mom once or twice. Let me talk to a supervisor.
Febbie: I can't let you talk to a supervisor their all in a meeting.
Me: In a meeting? now I placed this call at about 4:30 pm in the after noon so I say where are you, what time is it where you are?
Febbie: we are not allowed to tell you our location
Me: Just let me talk to a supervisor
Febbie: Their all in a meeting
Me: What's the meeting about?
Febbie: The meeting is about the Christmas rush and how we can improve our business,
Me: I don't want to talk to you anymore.
Febbie: Why did I do something wrong? I can let you speak to a technician.
Me: OK (after a 5:00 minute wait)
Chris: Hello this is Chris how may I help you
Me: I want to find out what happened to the money on my Go Phone and I want to find out why I can't bundle my services I have AT&T for my internet, land line and I specificly got an AT&T Go Phone so I could have AT&T services.
Chris: well let me pull up your account - well here's the trouble your Go Phone has expired.
Me: So I say no according to the E-mail I just got this is my last chance to renew my Go Phone
Chris: Well you have to give me your PIN number
Me: Now I'm thinking I just got the #@%* Go Phone put back together and if I have to take it apart again to to give him the stupid number somebody's gonna get hurt. I say I just went through all this with Febbie
Chris: Says wait a minute I hear this typing and he says "You have to put money on the Go Phone to reactivate it."
Me: BY NOW THEY HAVE WORN me down I just want to get off the #@%* phone and go take a nap. So I say what is the least amount I can put on the go phone to keep it working.
Chris: $15.00
Me: OK I'll use my charge card to put $15.00 on the phone
Chris: You have to talk to someone else I can't take payments over the phone
Me: I'm thinking good GOD in heaven somebody tell these people this is not the way to run a business.
Chris: I can transfer you, but you'll need a pin number
Me: Yes, a PIN number would be good, so again I get transfered and this time I get Rachelle and her operator number 00000.
Rachelle: This is Rachelle how may I help you
Me: Chris just told me I have to put money on my Go Phone to get it reactivated.
Rachelle: Yes and how much did you want to put on your Go Phone
Me. Chris said I can set it up so you will charge me $15.00 per month on my charge card
Rachelle: yes but I see you need a Pin number
Me: Chris said he couldn't send me the pin number until I reactivated the phone he said some one would call me back and give me that number or he could text it to me on the phone.
Rachelle: OK,could you speak up I can bearly hear you.
Me: NO I CAN'T SPEAK UP I HAVE CERVICAL DYSTONIA - IT'S A FORM OF PARKINSON'S DISEASE
Rachelle: At this point Rachelle is yelling at me
Me: Please Rachelle I am NOT deaf my hearing is perfectly fine I am MUTE all I need for you to do is take my charge card number and set it up so it takes my money so my Go Phone works
Rachelle: Well we have serveral plans
Me: Rachelle stop right there I have been on the phone with three different people for over an hour if AT&T doesn't want my business or my money I am sure Verizion would like me as a customer.
Rachelle: No I'm sorry how much did you want to put on your Go Phone
Me: I just want to put $15.00 on every month so I won't ever have to talk with you people again.
Rachelle: What charge card did you want to use?
Me: Mastercard - and believe me this is not priceless.
Rachelle: OK that's everything thank you for chosing AT&T
First of all I don't like paying for services I don't receive and I think everyone who has ever been cheated by AT&T should get together and file a class action law suite to get our money back - they are always talking about bundling your services yet they can't accomodate one disabled woman.
The worse part is most of these people working for them are in third world countries because it's cheaper labor. And we wonder where all our jobs went.

Jugs