Smart Decision Making Derailed by Blind Spots (View Online)
The process of making smart decisions is similar to backing up a car. Not getting the right information or having your vision blocked cripples your ability to gauge risk and make informed decisions. In other words, you want to avoid blind spots. Judith E. Glaser an author and leadership coach says:
"When people operate with blind spots, coupled with a strong ego,, they often refuse to adjust their course even in the face of opposition from trusted advisors, or incontrovertible evidence to the contrary. Two well-known examples of blind spots are Henry Ford and A&P:
- Ford's success with the Model-T blinded him to the desires of his customers. That gave the fledging General Motors an opportunity to capture a winning share of the automobile market with a broader range of models and options.
- A&P stuck with the grocery chain's private label products even as their customers defected en masse to supermarkets that carried the national brands they saw advertised on TV.
Seeking the real truth is an art and a science. When we get the balance right between what we think is true and what is really true, we are managing our blind spots with integrity, and wisdom."
Read more for the 7 types of blind spots and how we can avoid the
One important way to avoid blind spots as a leader, is to fight the urge to create a system of favoritism. Executive coach and best-selling author Marshall Goldsmith has a humorous take on this very human failing . He also has a solution to help bosses, really any of us, from creating blind spots by playing favorites. See the Marshall Goldsmith's video here >>