Undervalued and Unappreciated.....The Importance of Customer Service or Lack Thereof









http://www.indeed.com/jobs?sid=salary&q=Customer+Service+Representative+in+Baltimore%2C+MD" style="text-decoration:underline; color:#00c; background-color: transparent;">Customer Service Representative in Baltimore, MD $33,000



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Customer service representatives interact with customers and are responsible for imparting information to inquiries regarding services and products. If you are still at a crossroads as to the career option you should select and if one of your options happens to be customer service, the salary offered by the careers you are considering can well serve as one of the deciding factors.

Customer Service Rep on PhoneCustomer Service Salary

So how much do customer service representatives make? The current average customer service representative salary recorded in the US stands at $40,375, a figure liable to change with time as all salaries are able to. Also to be considered is the fact that cost of living differs from state to state and the average salary for a particular job also differs accordingly.

How Much Can You Make in Customer Service? Tuesday - October 12, 2010

Thus, though the average figure is above $40k, certain states sport lower or higher average salary values for customer service representatives. For instance, customer service representatives in Des Moines, IA currently take home $36,685 annually. The higher the cost of living the higher will be the salary offered. So, if you are planning to shift from one state to another ensure that the customer service salary you are offered in that state is in keeping with the expenditure you'll incur to maintain your standard of living in that state.

The figures mentioned above are average values and are representative of the two extremes of high and low on either side. The high end for customer service salaries is $60,288, so you know there's room for growth. If you are efficient at your job and prove your value to your company, there's no reason why you cannot make it to the top salary bracket.

Now at first glance it would seem as though that a very much needed Occupation is vastly underpaid and undervalued frankly because they are outsourced to various agencies, or recruiters who set up interviews with prospective employees and possible employers, who devalue the importance of the position or justify the importance of education over work experience. A 4 year college graduate should be considered and even paid more than an individual who has more years of a practical level. I personally don't subscribe to that theory because, if you've ever worked in an inbound call center which had probably daily or weekly standards that are to be met or exceeded to determine one's success, and out of at least 65-70 calls daily sprinkled in would be at least 10-15%, and I'm being generous of irate callers that would test your patience to the utmost, that would be the defining moments. Could you take control of the call and not only calm the caller, correctly identify the problem, and finally resolve the problem without having to escalate the call also maintaining the balance of empathy and calmness of the tone of your voice that would ultimately determine the outcome, if successfull then there would be the satisfaction that you not only represented the company or client that employed you, it was a sense of pride to build a rapport possibly with someone who might only like to rely on speaking with you if their were problems in the future. The worse things you can do is 2 things, first give out incorrect information, and doing so in a disrespectful tone. You could only get more lucky if by some strange coincedence, that particular call would be monitored by Quality Assurance, and they would give you very positive feedback as to how the call was handled professionally. You then if not before realize no matter what type of environment, the skillset you've learned from various training methods, this is what you want to be. In Customer Service. You would just like to be compensated commensurate more because of your level of expertise and not as much as your education. Customer Service combines a great deal of passion, professionalism, product knowledge and integrity. You will see on a lot of company websites that their mission is to provide the consumer with the best possible service. They will then hope that you will solicit their company in the future. It will depend though on the service they received from the initial call or correspondence. Now on a personal note, I am highly critical of calls I have to make and the customer service I receive. Maybe because again I am unemployed and on the other end of the phone, it's from one extreme to another. Either wrong information, an attitude at the time consumed in talking to me, coupled with in some cases a twinge of entitlement. No matter what, they'll remain there. Or there are the individuals who are terrified at making mistakes that you can hear the lack of confidence in their voice. Something I would not project in my tone. It's frustrating, and it makes me a bit angry that I am defined by some personal decisions that I made that I can't get the real opportunity to show what a CLEAR asset I can be. No matter how many submissions or test assestments, it doesn't truly explain how I can make some employer better. I am wasting skills trying to convince an employer that I can be focused on tasks at hand, and decisions made in the past while being in the past are always highlighted upon. Once divulged, people can't believe certain things happened in the time period, but yet feel as though I would be some what of a deterrent. Or maybe that I could not do the job as described to the standards of the employer. That's why I try to enlist recruiters or temporary agencies. I have no problem with the 90 day period to determine if I am a correct fit or not. Sometimes in the past I've had to go past 90 days even as far as seven months before a decision is made.But I've never had a legitimate reason as to why it would take that long, if it is a temp to perm position. I was once told that the particular quarter that I should have been promoted, it was more of a fiscal decision to make me wait another 4 months. Each and every step along the way I've learned something from my previous employers. I'd like to think I can still learn more. I am worth the proverbial risk, because the rewards are greater.

jdubya